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Client Management

Client Management

Staff Management Software

Staff Management

Mobile App

Mobile Application

Operations Management Software

Operations Management

Finance Management Software

Finance Management

Onboarding, Implementation & Support

Onboarding & Implementation

Kangaroo Black
Australian Aged Care Software


Client Management

  • Live funding usage tracking
    Easy to read graphical representation of client funding statuses, including what has been used and what remains. Updates when services are rostered and again when delivered.


  • Client & Family App (Coming soon)

    Powerful yet easy to use communication and messaging tool for your clients. Allow them to see their roster and funding status, request service changes and complete forms (within the system, no emails required).


  • Automated rostering​
    Leverage information in Nightingale such as your staff's gender or their interests, combine with the specific preferences your clients have for their preferred support staff and ensure your clients get the service they want from the staff they know and connect with. No longer do you need to rely on your rostering staff knowing and remembering your clients preferences, Nightingale's automation tools can do that for you.


  • Strong privacy protections in-built
    The safety and security of your clients' private information is paramount. With various permission and security options throughout Nightingale, you can ensure that nobody sees data they shouldn't see. Added to this, Nightingale is hosted on the Microsoft Azure cloud located in Sydney and Melbourne, so no data is stored outside of Australia.


  • Waitlist management
    Tools to help you track potential clients. No more spreadsheets or contacts in email. Alerts, reporting, user definable statuses to match your sales process.


  • Powerful case note system
    With intuitive inline follow-ups keeping information together in a
    logical, easy to follow flow. Fully user-customisable including
    alerts, automated workflows and reporting.
Client Management Software

Staff Management

  • Automated rostering
    Leveraging staff competencies and availability, staff and client locations, specific client preferences and any other user definable criteria, Nightingale’s automated rostering tools take the guess work and fruitless staff communication out of the rostering process.


  • In-built award interpretation (Coming soon)
    Working in tandem with our automated rostering functions, be alerted to overtime cost issues as you roster in real-time, rather than knowing only when it's payroll time. Simply alter shifts accordingly with a few clicks.


  • Automated timesheets
    No longer is a separately completed time sheet required by staff. Each shift when completed (and case noted if your internal policy requires it) automatically flows to payroll for payment or line management for approval. The choice and control of timesheet processes are determined by you.


  • Leave management
    Nightingale provides tools for staff to easily input leave requests, have them approved and flow through to re-allocating previously rostered shifts to other staff.


  • Staff competencies
    Nightingale offers centralised recording and management of any staff competency your organisation requires. From formal police clearance or qualifications, to informal such as interests to improve client matching. And all with the ability to set expiry alerts and even prevent non-compliant rostering in the event a competency has expired.

  • Shift bidding (Coming soon)
    As part of Nightingale’s ongoing quest to reduce administration and
    operational management burden, our upcoming shift bidding feature
    will dramatically simplify the shift change offer and acceptance process.


Staff Management Software

Mobile Application

​Staff Portal:

  • One-tap shift attendance

  • In-app messaging and alerts

  • Start and stop shifts with geo-location

  • Type or dictate case notes

  • View or complete custom case notes

  • View fortnightly roster details

  • View client information

  • Shift bidding (coming soon)

Client & Family Portal:

  • Roster visibility and change requests

  • Complete custom forms within the app

  • See live funding status

  • View client-specific case notes

  • In-app messaging and alerts

Mobile Apps

Operations Management

  • Live funding usage tracking
    Live funding usage graphs with traffic light colour coding making ‘quick glance’ tracking of client funding a breeze. Using the alerts ensures you don’t roster a service for which your client no longer has funds to afford.


  • Incident tracking workflows and reporting

    Incident tracking and reporting with user customisable form and workflow functionality ensuring issues are documented easily and with approval details, resolution and reporting carried out within timeframes. Automatic alerts and action reminders give further compliance assurance.


  • Custom forms and case note builder

    Custom forms and case note builder that is simple to build or customise to your own specific requirements. Add in workflows and alerts and the option of availability on the mobile app.


  • NDIS Travel & Transport supported
    NDIS Travel & Transport recording and automation tools are built into Nightingale to allow your specific set up to support your expense reimbursement and client billing policies. Set-ups can have defaults pre-set with the ability to override with appropriate delegation.


  • Resource management
    Resources (vehicles, equipment, accommodation) can be set up in Nightingale to support almost any organisational asset. From items as small as tablets or data projectors to rooms or entire buildings, each can be managed efficiently and effectively.
  • Workflows   
    Choose from pre-built or custom workflows, approvals and alerts that help
    automate operational processes. No need for spreadsheets or manual
    work arounds, Nightingale can support your compliance
    and efficiency goals.


Operations Management Software

Finance Management

  • Automatic PRODA claims reconciliation
    Take the guess work and administration burden out of reconciling your PRODA rejections. Nightingale can import your rejections and locate the errors, allowing you to correct and resubmit for payment with ease.


  • Finance and payroll platform integrations

    Automate the flow of information minimising errors and process delays. Connect Nightingale with MYOB, Xero, Reckon, Quickbooks, KeyPay, or almost any other piece of software with an available API.


  • Automated client billing and claiming

    Automatic client billing and claiming is a core Nightingale workflow allowing the option to bill for services as soon as the service has been completed. Maximise your cashflow with built in billing automation tools.


  • Powerful reporting (in-built and custom)

    Reporting (in-built and custom) is available throughout Nightingale. Any collection of data can be viewed within the system or exported in a range of useful formats. Built in reports are also produced automatically with every custom form you create, which can also serve as your register for compliance purposes. A powerful report builder is available for exploring the data within Nightingale to an even deeper level.

Compatible with and supported for:

  • CHSP (DEX)

  • NDIS

  • DVA

Finance Management Software

Onboarding, Implementation & Support

  • Option A: Implementation Scoping Study (ISS)
    For more complex businesses, our experts lead you through Nightingale's proven, rapid-execution implementation methodology. We thoroughly examine your existing infrastructure so you can ensure Nightingale fits your team and your workflows for optimal success.


  • Option B: Turn-Key Implementation
    For less complex businesses, import your data and use our default workflows and organisation settings to suit your industry segment. Stay supported with one-on-one time with a Nightingale implementation specialist for best-practice advice.


  • Nightingale University
    Lifetime access to quick, practical courses to learn everything you need to know about success with Nightingale. 100% free and online, covering dozens of topics.


  • 24/7 support available
    Choose support packages that suit you. Channels include email, phone and/or our online ticketing system. Our team will take care of you, and all in local time.


  • Fully featured Knowledge Base (Wiki)
    A smart knowledge base for self-serve guides and documentation. Searchable from within the Nightingale web app — get instant answers to your questions.


  • Video tutorials and webinars
    Get hands-on initial training to hit the ground running, then use
    our refresher training videos and webinars to continue your learning.

Onboarding, Implementation & Support

Want to know more? Get a demo now.

Nightingale Web and Mobile App for Mental Health Providers