Live funding usage tracking
Easy to read graphical representation of client funding statuses, including what has been used and what remains. Updates when services are rostered and again when delivered.
Client & Family App (Coming soon)
Powerful yet easy to use communication and messaging tool for your clients. Allow them to see their roster and funding status, request service changes and complete forms (within the system, no emails required).
Leverage information in Nightingale such as your staff's gender or their interests, combine with the specific preferences your clients have for their preferred support staff and ensure your clients get the service they want from the staff they know and connect with. No longer do you need to rely on your rostering staff knowing and remembering your clients preferences, Nightingale's automation tools can do that for you.
Strong privacy protections in-built
The safety and security of your clients' private information is paramount. With various permission and security options throughout Nightingale, you can ensure that nobody sees data they shouldn't see. Added to this, Nightingale is hosted on the Microsoft Azure cloud located in Sydney and Melbourne, so no data is stored outside of Australia.
Tools to help you track potential clients. No more spreadsheets or contacts in email. Alerts, reporting, user definable statuses to match your sales process.
Powerful case note system
With intuitive inline follow-ups keeping information together in a
logical, easy to follow flow. Fully user-customisable including
alerts, automated workflows and reporting.
Leveraging staff competencies and availability, staff and client locations, specific client preferences and any other user definable criteria, Nightingale’s automated rostering tools take the guess work and fruitless staff communication out of the rostering process.
In-built award interpretation (Coming soon)
Working in tandem with our automated rostering functions, be alerted to overtime cost issues as you roster in real-time, rather than knowing only when it's payroll time. Simply alter shifts accordingly with a few clicks.
No longer is a separately completed time sheet required by staff. Each shift when completed (and case noted if your internal policy requires it) automatically flows to payroll for payment or line management for approval. The choice and control of timesheet processes are determined by you.
Nightingale provides tools for staff to easily input leave requests, have them approved and flow through to re-allocating previously rostered shifts to other staff.
Nightingale offers centralised recording and management of any staff competency your organisation requires. From formal police clearance or qualifications, to informal such as interests to improve client matching. And all with the ability to set expiry alerts and even prevent non-compliant rostering in the event a competency has expired.
Shift bidding (Coming soon)
As part of Nightingale’s ongoing quest to reduce administration and
operational management burden, our upcoming shift bidding feature
will dramatically simplify the shift change offer and acceptance process.
One-tap shift attendance
In-app messaging and alerts
Start and stop shifts with geo-location
Type or dictate case notes
View or complete custom case notes
View fortnightly roster details
View client information
Shift bidding (coming soon)
Client & Family Portal:
Live funding usage tracking
Live funding usage graphs with traffic light colour coding making ‘quick glance’ tracking of client funding a breeze. Using the alerts ensures you don’t roster a service for which your client no longer has funds to afford.
Incident tracking workflows and reporting
Incident tracking and reporting with user customisable form and workflow functionality ensuring issues are documented easily and with approval details, resolution and reporting carried out within timeframes. Automatic alerts and action reminders give further compliance assurance.
Custom forms and case note builder
Custom forms and case note builder that is simple to build or customise to your own specific requirements. Add in workflows and alerts and the option of availability on the mobile app.
NDIS Travel & Transport supported
NDIS Travel & Transport recording and automation tools are built into Nightingale to allow your specific set up to support your expense reimbursement and client billing policies. Set-ups can have defaults pre-set with the ability to override with appropriate delegation.
- Resource management
Resources (vehicles, equipment, accommodation) can be set up in Nightingale to support almost any organisational asset. From items as small as tablets or data projectors to rooms or entire buildings, each can be managed efficiently and effectively.
Choose from pre-built or custom workflows, approvals and alerts that help
automate operational processes. No need for spreadsheets or manual
work arounds, Nightingale can support your compliance
and efficiency goals.
Automatic PRODA claims reconciliation
Take the guess work and administration burden out of reconciling your PRODA rejections. Nightingale can import your rejections and locate the errors, allowing you to correct and resubmit for payment with ease.
Finance and payroll platform integrations
Automate the flow of information minimising errors and process delays. Connect Nightingale with MYOB, Xero, Reckon, Quickbooks, KeyPay, or almost any other piece of software with an available API.
Automated client billing and claiming
Automatic client billing and claiming is a core Nightingale workflow allowing the option to bill for services as soon as the service has been completed. Maximise your cashflow with built in billing automation tools.
Powerful reporting (in-built and custom)
Reporting (in-built and custom) is available throughout Nightingale. Any collection of data can be viewed within the system or exported in a range of useful formats. Built in reports are also produced automatically with every custom form you create, which can also serve as your register for compliance purposes. A powerful report builder is available for exploring the data within Nightingale to an even deeper level.
Compatible with and supported for:
Onboarding, Implementation & Support
Option A: Implementation Scoping Study (ISS)
For more complex businesses, our experts lead you through Nightingale's proven, rapid-execution implementation methodology. We thoroughly examine your existing infrastructure so you can ensure Nightingale fits your team and your workflows for optimal success.
Option B: Turn-Key Implementation
For less complex businesses, import your data and use our default workflows and organisation settings to suit your industry segment. Stay supported with one-on-one time with a Nightingale implementation specialist for best-practice advice.
TRAINING & SUPPORT
Lifetime access to quick, practical courses to learn everything you need to know about success with Nightingale. 100% free and online, covering dozens of topics.
24/7 support available
Choose support packages that suit you. Channels include email, phone and/or our online ticketing system. Our team will take care of you, and all in local time.
Fully featured Knowledge Base (Wiki)
A smart knowledge base for self-serve guides and documentation. Searchable from within the Nightingale web app — get instant answers to your questions.
Video tutorials and webinars
Get hands-on initial training to hit the ground running, then use
our refresher training videos and webinars to continue your learning.