Onboarding, Implementation & Support

IMPLEMENTATION

  • Option A: Implementation Scoping Study (ISS): For more complex businesses, our experts lead you through Nightingale’s proven, rapid-execution implementation methodology. We thoroughly examine your existing infrastructure so you can ensure Nightingale fits your team and your workflows for optimal success.
  • Option B: Turn-Key Implementation: For less complex businesses, import your data and use our default workflows and organisation settings to suit your industry segment. Stay supported with one-on-one time with a Nightingale implementation specialist for best-practice advice

TRAINING & SUPPORT​

  • Nightingale University: Lifetime access to quick, practical courses to learn everything you need to know about success with Nightingale. 100% free and online, covering dozens of topics.
  • 24/7 support available: Choose support packages that suit you. Channels include email, phone and/or our online ticketing system. Our team will take care of you, and all in local time.
  • Fully featured Knowledge Base: A smart knowledge base for self-serve guides and documentation. Searchable from within the Nightingale web app — get instant answers to your questions.
  • Video tutorials and webinars: Get hands-on initial training to hit the ground running, then use
    our refresher training videos and webinars to continue your learning.