Since the postponement of the Support at Home to the 1st November 2025, we have continued to monitor for any Government updates and changes and are progressing with developing our second release.
Release 1 – Participant Onboarding; Participant Budgets; ConfigurationÂ
Below is a summary of the changes:
- Support at Home Configuration: configuration and other settings required to enable Support at Home in your Nightingale environment, including setting up the Support at Home funding types.
- Participant Budgets: Changes required to ensure all details of a participant’s budget can be configured. This is to facilitate the participant onboarding process and includes tracking of care management fees as well.
- Participant Onboarding: The creation of a tool that allows migration of HCP Clients to Support at Home participants, setting up their budgets and converting their HCP rosters to utilise Support at Home funding.
Release 2 – Participant Statements; Contributions; Claims; Care Management rolloverÂ
Work is ongoing for the remaining Support at Home items and a future release will include the following:
- Participant Statements – development work on the monthly participant statement is almost complete. The statement format was based on the sample provided by Services Australia. Minor changes have been made to ensure that the information is readily accessible. The statement outlines the funding available, services delivered, contributions made by the participant and remaining funding available for a calendar month period and will be available to be issued on a monthly basis. Development work is also underway to ensure that final statements can be issued to participants on cessation of services.
- Participant Contributions – Once services have been claimed and reconciled, an invoice will be able to be generated for participant contributions. These will be based on the contribution percentages entered when configuring the participant.Â
- Support at Home claims – development work for Support at Home claiming via CSV is also almost complete. A CSV file will be available to be generated, in the correct format to be submitted in the Aged Care Provider Portal. Once the claim is validated, a reconciliation report will be provided, which can be uploaded into Nightingale to reconcile the claim against services provided. Once this is complete, the participant contribution amounts will be available for invoicing.Â
- Care management rollover – facilitating the rollover of care management funding from quarter to quarter and rolling over the outstanding care management funding at the end of financial year.
We will also be planning to undertake beta testing for this release with our customers and will be in contact soon to confirm timing of this – anticipating this occurring the first week of October.
