The Support at Home launch on the 1st November is rapidly approaching and the Nightingale team are working hard to finalise the software updates required to support you.

We have concluded our customer beta testing and have applied any bugs/learnings identified from this process. 

Release 2 – Participant Statements, Contributions, Claims, Care Management rollover

Participant Statements – Development work for the participant statement is complete and passed testing. Nightingale is finalising regression testing prior to release and has applied any learnings from our customers beta testing.

Participant Contributions – Once services have been claimed and reconciled, an invoice will be able to be generated for participant contributions. These will be based on the contribution percentages entered when configuring the participant. Development work for this has been completed and passed testing. Nightingale is finalising regression testing prior to release and has applied any learnings from our customers beta testing.

Support at Home claims – Development work for this has been completed and passed testing. Nightingale is finalising regression testing prior to release and has applied any learnings from our customers beta testing.

We have developed a number of reports to support migration and delivery of Support at Home services.

• HCP to SAH Migration Reconciliation Report – Shows details of a client’s HCP Packages and Services side by side with their SAH details to ensure HCP clients have been correctly migrated to Support at Home – a great audit tool and report and we’d encourage all customers to generate this report as they progress the migrations.
• SAH Statement CSVs – As per HCP statements, the SAH statement can be exported to CSV. This will produce 2 CSV files with the details of the balances and services shown on the monthly participant statement.
• SAH Package Purchases Upload – As per the HCP upload, a template and upload has been produced for SAH to upload all package purchases and third-party invoices in bulk.

We have developed new funding graphs for Support at Home, that show Spent, Rostered and Remaining budget for each of the Support at Home budgets a participant has allocated to them (Ongoing Services, Restorative Care, End of Life, Assistive Technology, Home Modifications). This will show the dollar figure for each of those budgets.