It’s now been one month since Support at Home officially began, and our team at Nightingale has been working hard to keep providers ahead of every change.
Since our last update, we’ve released a new round of Support at Home enhancements designed to reduce admin, improve accuracy, and give you even more confidence during the rollout.
What is new?
Discontinue Services & Generate Final Balance Records
You can now discontinue a participant’s Support at Home services and instantly generate a full final balance record, including a detailed exit statement with a custom date range. This ensures your team can produce accurate, compliant documentation at any point in the participant journey.
SAH Fee Reduction Supplement Tools
We’ve introduced full Fee Reduction Supplement functionality, including:
Hardship assessment management
Updated invoices reflecting approved reductions
Automated reminders for assessments pending 28+ days
This helps providers stay compliant while supporting clients experiencing financial hardship.
New Budget Report (PDF) for SAH Clients
A brand-new “Generate Budget Report” button is now available inside SAH Budgets. With one click, download a clean, client-ready PDF that includes:
The full SAH budget table
A breakdown of rostered services
Enhanced Claim CSV Upload & Reconciliation
You can now upload Support at Home claim response CSVs directly into Nightingale to automatically validate and reconcile:
Price/unit updates
Missing attachments
Late submission reason codes
Claim adjustments and value changes
We’ve also added end-to-end verification so claims generated in Nightingale meet all Services Australia requirements.
MYOB, Xero & QuickBooks Integrations – Now SAH Enabled
Finance integrations now support exporting Support at Home client contribution invoices straight into MYOB, Xero, and QuickBooks — keeping your financial workflows seamless.
Accurate Client Contributions (Always Rounded Down)
Support at Home contribution calculations now always round down to the nearest cent for complete accuracy across attendances, invoices, and adjustments.
Clearer Statements for Third-Party Services
SAH statements now clearly label “Third Party Supplier” for all contractor-delivered services — improving transparency for clients and auditors.
Our commitment
Nightingale remians committed to partnersing closely with our customers to ensure a smooth and well supported transition to Support at Home. We will continue to provide regular communication on our progress on the Aged Care Reforms.
